Privacy Statement

Last updated: 12 January 2026

This Privacy Statement explains how Melio Holdings Ltd (“Melio”, “we”, “us”, “our”) collects, uses and protects personal data in accordance with:

  • the UK General Data Protection Regulation (UK GDPR);

  • the EU General Data Protection Regulation (EU GDPR); and

  • the UK Data Protection Act 2018.

This Privacy Statement applies to personal data processed through this website (the “Website”) and related business communications.

1. Data controller

Melio Holdings Ltd is the data controller for personal data processed via this Website.

Company number: 16896435
Registered office: 100 Glenwood Gardens, Ilford, England, IG2 6XX
Email: info@melioholdings.com

2. Business-to-business scope

Melio operates on a strictly business-to-business (B2B) basis.

We process personal data relating only to:

  • representatives, employees, directors, shareholders or advisers of corporate or institutional entities;

  • professional contacts who communicate with us for business purposes.

We do not knowingly collect personal data from consumers or minors.

3. Personal data we collect

We may collect and process the following categories of personal data:

a) Data you provide voluntarily

  • Name

  • Business email address

  • Company name and professional role

  • Business telephone number

  • Content of enquiries or correspondence

b) Data collected automatically

  • IP address

  • Browser type and device information

  • Website usage data (pages visited, date/time, referring source)

Automatically collected data is used solely for security, performance monitoring and analytics.

4. Legal bases for processing

We process personal data only where permitted under applicable law, including:

  • Legitimate interests – to respond to enquiries, manage professional relationships, ensure website security and operate our business;

  • Consent – where required (e.g. non-essential cookies);

  • Legal obligations – where processing is required by law or regulation;

  • Pre-contractual steps – where processing is necessary prior to entering into a business relationship.

5. Purposes of processing

Personal data is processed for the following purposes:

  • responding to enquiries and communications;

  • evaluating potential business relationships;

  • conducting internal compliance and risk checks;

  • operating, securing and improving the Website;

  • maintaining internal records and audit trails.

Melio does not sell personal data and does not carry out automated decision-making or profiling.

6. Data sharing

Personal data may be shared only where necessary with:

  • professional advisers (legal, accounting, compliance);

  • IT, hosting and cybersecurity service providers;

  • analytics providers (subject to consent, where applicable);

  • courts, regulators or authorities where legally required.

All third parties are required to process personal data in compliance with applicable data protection laws.

7. International data transfers

Where personal data is transferred outside the United Kingdom or the European Economic Area (EEA), Melio ensures appropriate safeguards are in place, including:

  • adequacy decisions; or

  • standard contractual clauses approved under UK GDPR and/or EU GDPR.

8. Data retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting or regulatory obligations.

Data is securely deleted or anonymised when no longer required.

9. Data security

Melio implements appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse or alteration.

Access to personal data is restricted to authorised persons on a need-to-know basis.

10. Your data protection rights

Under UK GDPR and EU GDPR, you have the right to:

  • access your personal data;

  • request rectification of inaccurate or incomplete data;

  • request erasure of your personal data (where applicable);

  • restrict or object to processing;

  • request data portability (where applicable);

  • withdraw consent at any time where processing is based on consent.

Requests can be made by contacting info@melioholdings.com.

11. Complaints

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with:

  • the UK Information Commissioner’s Office (ICO); or

  • your local EU data protection authority.

We encourage you to contact us first so we can address your concerns promptly.

12. Cookies

The Website uses cookies and similar technologies. Further information is available in our Cookie Policy, including how to manage or withdraw your consent.

13. Third-party websites

This Website may contain links to third-party websites. This Privacy Statement does not apply to those websites, and Melio is not responsible for their privacy practices.

14. Changes to this Privacy Statement

We may update this Privacy Statement from time to time. The “Last updated” date indicates the most recent version. Continued use of the Website constitutes acceptance of the updated Privacy Statement.

15. Contact

For questions or requests relating to privacy or data protection, please contact:
📧 info@melioholdings.com